RETURNS AND EXCHANGES FOR ITEMS PURCHASED ON SENSIBLESHOE.COM

SensibleShoe.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a refusal of your return/exchange. Returns must be received within thirty (30) days of receipt.

ALL SALE ITEMS ARE FINAL SALE

  • All shipping charges are non-refundable.
  • SensibleShoe.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the thirty (30) day return period.
  • Contact Customer Service at [email protected] for availability of desired exchange item(s).
  • Returns on special orders and sale items are not accepted.
  • Ship your return or exchange through an insured trackable carrier as SensibleShoe.com is not responsible for lost or damaged packages.
  • Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from SensibleShoe.com)

Please send your return or exchange to:

SensibleShoe.com | Returns
Web Order# (your web order #)
171 US Route 4 E
Rutland VT 05701

RETURNS AND EXCHANGES FOR ITEMS PURCHASED AT OUR BRICK AND MORTAR STORE

For items purchased at our brick and mortar store you may return your item for a full refund the same day it was purchased. If the item is returned after that period you may return it for an exchange or store credit towards any purchase, store credit does not expire. You must have your receipt. We accept returns and exchanges within two(2) weeks or original purchase. All sales on clearance merchandise are final. These policies are clearly posted by each cash register and on the bottom of your receipt, no exceptions.