All orders placed Monday – Friday before 2 PM (EST) will begin processing and ship within 24 hours (excluding holidays), pending availability and credit card authorization. All orders placed Saturday or Sunday will begin processing, but not ship until the following Monday.

*Holiday’s excluded.

SensibleShoe.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.

SensibleShoe.com uses UPS, FedEx and USPS for delivery.

Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package.

If you decide to refuse any shipments from SensibleShoe.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.